Candidate and team limits
How many candidates and teams each plan holds, what happens over the limit, and how to get back under it.
Overview
Your plan sets two limits: how many candidates your workspace holds, and how many active teams it has. Business and Enterprise have neither limit.
| Plan | Candidates | Teams |
|---|---|---|
| Free | 100 | 1 |
| Basic | 2,000 | 5 |
| Business | Unlimited | Unlimited |
| Enterprise | Unlimited | Unlimited |
The candidate limit covers the whole workspace, not each team. Jobs and applications do not count toward it, and are unlimited on every plan.
Screenshot coming: The Over your candidate limit notice in the sidebar
What counts toward the candidate limit
Every candidate in the workspace counts until it is deleted. An archived candidate still counts, so archiving frees no room. A person counts once however many jobs they apply to: a candidate with three applications is one candidate.
Deleting a candidate lowers the count the same day. Restoring one from Settings → Recently deleted raises it again.
Candidates who apply on your career site always get through, whatever your plan. That holds even when the workspace is already over its limit, and a new person who applies is counted like any other.
At the candidate limit
Once the workspace holds as many candidates as its plan allows, members cannot add a new candidate by hand. Create candidate is refused, and so is adding an application for someone who is not in the workspace yet. The Agent cannot add one either. Candidates who apply on your career site still get through.
Over the candidate limit
Once the workspace holds more candidates than its plan allows, its applications become read-only for its members. You cannot change an application's status, labels or other properties, or add notes, links or files to it. Attia refuses the change and tells you the workspace is over its candidate limit.
Some things carry on as usual:
- New applications keep arriving from your career site.
- Candidates can still withdraw, reply and update their own profile.
- Loops and other automations keep running.
- Jobs, candidates, teams and settings stay editable. You still cannot add a candidate by hand.
The sidebar shows an Over your candidate limit notice to everyone in the workspace. Workspace admins read Applications are read-only until you delete candidates or upgrade. and get a View plans button. Everyone else reads Applications are read-only. Delete candidates, or ask an admin to upgrade. Select the minus button to collapse the notice. It stays hidden in that browser until the workspace drops under its limit and goes over again.
Get back under the limit
One thing lowers the count, and one raises the limit. Archiving does neither, because archived candidates still count and applications never count.
Delete candidates you no longer need. Open the candidate and choose Delete candidate, or delete several at once from a candidates list. Their applications go with them. The candidate stops counting the same day and stays in Settings → Recently deleted for 30 days. Attia refuses to restore a candidate from there when that would take the workspace over its limit. Deleting a candidate needs edit rights on every team their applications belong to.
Deleting an application does not lower the count. The candidate stays in the workspace, and the candidate is what counts.
Upgrade. Basic holds 2,000 candidates, and Business has no limit. Only workspace admins can open Settings → Billing and change the plan.
The team limit
Free workspaces have one team and Basic workspaces five. Only active teams count: retired and deleted teams do not.
When the workspace is at its limit, Attia refuses a new team with Your current plan has reached its active team limit. To make room, a workspace owner or admin can retire or delete a team you no longer use, or you can upgrade.
Attia checks the limit only when a team is created. A workspace that holds more teams than its plan allows keeps them all, but cannot create another until it is under the limit.